Frequently Asked Questions

With over 70 years of know-how, Fusalp offers clothing and accessories designed to offer excellence in terms of craftsmanship and technicality, functionality and pleasure of wear. We call on the best experts in the business to design and model the pieces in our collections. We select our partner ateliers with the utmost rigor, and apply the same high standards to our choice of materials, in terms of their intrinsic technical characteristics and the richness of their hand. Finally, we carry out stringent quality controls both in-house and at our partners' facilities.


Despite this meticulous attention to detail at every stage of the manufacturing process, problems can still arise during the product's life. That's why we guarantee our products against defects in materials and workmanship for a period of 2 years from the date of purchase by the consumer.

In addition, since January 1, 2021, the brand has offered a 5-year warranty extension on a selection of products purchased after this date (list available here).

 

The following are excluded from this 5-year warranty extension:

- All products purchased in outlets;

- Collaboration products (CHLOE, PUCCI, SWAROVSKI...) ;

- Heating devices on ‘FUTUR’ products;

- Parts made of real leather or fur and wool;

- Loss of water repellency or waterproofness;

- accessories and footwear;

- Special series with rhinestones, pearls, etc.

Under these 2-year and 5-year warranties, Créations Fusalp SA is obliged to repair the defective product, or exchange it, or issue a credit note corresponding to the purchase price.

The Fusalp warranty does not cover damage resulting from normal wear and tear, negligence, accidents, failure to follow maintenance instructions, or improper or objectively unsuitable use of the product. Also excluded from the warranty are articles from which the inner labels have been removed, parts of articles that have been modified or altered by a third party, and second choice articles sold in outlets (specific mention on the sales receipt).

Care instructions can be found in the “composition and care” category of the product data sheets on our website, as well as on the labels inside all our products.

The care of your products is essential to ensure that they last as long as possible. Failure to comply with these care instructions will result in your product becoming defective and out of warranty.

You can consult our care instructions to find out how to care for each of the materials used in our products.

True to its ethical commitments, Maison Fusalp has undertaken the labeling of its repair workshop to enable its customers to benefit, for non-warranty repairs, from the repair bonus introduced by the government on November 7, 2023.

This is a financial aid granted, in the form of an immediate discount, to French citizens, in order to have their clothing and footwear repaired by labeled workshops. The Repair Bonus is deducted from the cost of the repair proposed by Fusalp.

As part of this commitment, Fusalp works in collaboration with Re_Fashion, a government-approved eco-organization for the textile sector, which supports us in our eco-design and end-of-life management of clothing textiles and footwear, in particular by supporting repair and re-use.

In the USA, you can take your defective products to one of our 3 boutiques: New-York, Vail and Aspen. The store will handle your request and forward it to our After Sales Service.

If you are not near the store where you bought your products, please send your request via our contact form.

If your item requires alterations, please contact your nearest Fusalp store. Most of our boutiques work with a certified alteration/repair workshop. Don't hesitate to contact the store beforehand to make sure it's possible.

Fusalp makes every effort to offer its customers a repair solution when a product is damaged. A repair workshop exists at our Fusalp premises in Annecy, in which a team trained and accustomed to products for many years works on these issues. Damaged products are therefore supervised by this team, with a view to proposing repairs wherever possible.

Fusalp has also been working on the qualification of a number of local partner workshops over the years, in order to offer repair solutions as close as possible to our stores, in the interests of the environment as well as saving time for our customers.

If you notice a quality problem with one of your products within 30 days of receiving your order, you can return it free of charge. We invite you to contact our Repair Department via our contact form.

You will receive a reply within 48 hours of submitting your request.