Frequently Asked Questions

Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.

What is your policy on customs charges?

Customs duties are included in the price when you finalise your basket. The carrier will not ask you to pay the customs fees afterwards. This information also applies to returns.

For more information on Fusalp's customs policy, please click on this link.

What is your tax policy?

Taxes are included in the price when you finalise your basket. The carrier will not ask you to pay the taxes afterwards. This information also applies to returns.

For more information on Fusalp's customs policy, please click here

Do you allow tax refunds?

Tax refunds are not available for online purchases on the Fusalp.com website.

Only items purchased in a Fusalp boutique can be tax refunded.